Careers

A Message From The CEO

It is an exciting time to be part of The TJX Companies, Inc. As a global off-price value retailing company operating in the United States, Canada and Europe, TJX is a place where your career options are limitless. You can see the passion our Associates have for off-price retailing throughout every area of our organization. Our business successes, as well as our Open Door internal culture, are built on communication. Just as we have no walls in our stores, we strive for 'no walls' in our communication. No walls communication applies to every area at every level of the business, requiring all of us to be open to new ideas and to share best practices with each other. TJX is poised for continued success in the future and we are excited to share that success with you.



Carol Meyrowitz
Chief Executive Officer



 
Job Code 13-0179
Title Service Desk Facilitator
City Westboro
State MA

Are you ready to explore the corporate side of retail? The TJX Companies, Inc. is the leading off-price apparel and home fashions retailer in the U.S. and worldwide, operating four major divisions -- Marmaxx (T.J. Maxx and Marshalls) and HomeGoods in the United States; TJX Canada (Winners, HomeSense and Marshalls); and TJX Europe (T.K. Maxx and HomeSense). With over $23 billion in revenues in 2011, more than 2,900 stores, and approximately 168,000 Associates, success is always in style at TJX. We at TJX understand that both our customers and the talent pool from which our Associates come are increasingly diverse. Our core values of respect, integrity and fairness are inherent in the relationships we build with each other, our vendors and our customers. We are committed to leveraging the differences among our Associates and customers to create both a diversified mix of talent within TJX and a diversified mix of merchandise within our stores. We consider the unique views and opinions of our Associates to be key to our growth and success in the future.
Description Service Desk Facilitator (Contract)
(contract end dates may vary)

Shift: Sunday - Wednesday, 3p-11p

This is not a position to supervise individuals within a department, but processes. The main job function will be facilitating outages and will be responsible for follow-up tasks. Technical abilities are required as there are 2nd level Call Center support duties included. Must be extremely flexible

- Identify and escalate priority issues within the Call Center.
- Process orders, forms and applications
- Deliver superior customer service and support to Information Center PC customers by providing them with a single point of contact to report hardware and software problems or to make inquiries.
- Develop, coordinate and manage the relationship between the customer and the Information Center.
- Analyze and resolve problems encountered in the use of PC hardware, peripherals, the IC standard suite of software applications, network related applications, custom developed applications, operating systems and network operating environments (Windows XP, Lotus Notes 5.X and 6.X).
- Level 2 Call Center Support
- Technical call center experience
- Process oriented
- Great communication skills
- Strong Customer Service Skills a Must.
- History of Resolving issues, troubleshooting, helpdesk
- Remote Connection experience
- Remote desktop experience
- Service Manager experience preferred and knowledge of SOX preferred.
- Excellent verbal and written communication skills required.
- Detailed knowledge of basic hardware and software support technologies (MS Word, Excel, Lotus Notes mail, Windows XP operating system support and administration).
- Retail experience highly preferred, not required.


What's In It For You?

At the TJX Companies, Inc., conveniently located directly off both the Mass Pike and Route 9, you'll not
only enjoy the security of working for a stable and profitable industry leader, but you'll also enjoy the benefits
that go along with it, such as: Medical/Dental/Life insurance, a Dependent Care Spending Account,
Associate Discounts and a Savings/Profit Sharing 401(k) Plan.

Click Here for a full list of the benefits of working for The TJX Companies, Inc.


TJX is an equal opportunity employer committed to workplace diversity.
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TJX is an equal opportunity employer committed to workplace diversity